Ruian Xuanhai Machinery after-sales service commitment

Service commitment during the free warranty period:

Electrical parts: 1 year free warranty, lifetime maintenance

Mechnical parts: 1 year free warranty, lifetime maintenance

Service response time commitment within the warranty period: (If telephone communication cannot solve the problem, door-to-door service will be provided during the warranty period)

Urban area: 5 hours to the site

Suburban areas: 12 hours on site

Cross-city: 48 hours to the site or debugging personnel must be dispatched.

Other provinces: 60 hours to arrive at the site or debugging personnel must be dispatched

When signing a contract, there will be detailed warranty period stipulations in the contract according to different products. The stipulations in the contract shall prevail.

All our inspirations come from users. Every innovation we make in the field of mechanical equipment manufacturing and sales is inseparable from the valuable suggestions and opinions of users. Users are the beacon for our design and manufacturing and our driving force for innovation. Users are our most important Good teachers, it is our duty to respect and care for our users, and we will work hard to serve our users! The after-sales service tenet of Ruian Xuanhai Machine Co., Ltd. is to put users first. Our after-sales service work always runs through the entire process of design, manufacturing, delivery, acceptance, installation, debugging, use, and maintenance after the warranty period!

PART 1. Machinery Manufacturing Service Commitment

After we receive your payment, the manufacturer's standard acceptance will be based on the finished product provided by the customer and the machine configuration parameters provided by the factory.

1. If the customer selects (mechanical equipment), we will directly arrange production and regularly notify the customer of the production progress.

2. If the product parameters selected by the customer are non-standard products, we will redesign, manufacture and test according to the customer's parameters until completion. During the entire manufacturing process, customers can send technical personnel to our manufacturing factory to supervise, inspect, and inspect the entire process of contract product manufacturing to ensure product delivery time and product quality.

3. During the production process, if the customer proposes to change or add accessories to the mechanical equipment, we promise to actively cooperate with the customer.

PART 2. Delivery and acceptance service commitments

1. Notify the customer 2 days before delivery and advise the customer to arrange for goods acceptance personnel and lifting equipment

2. When the goods arrive at the site, we will send professionals to contact you about the necessary supplies.

3. When unloading, a stacking site must be selected. If stacked in the open air, the products must be protected from rain, moisture, and theft.

4. During acceptance, please carefully count the quantity of goods and ensure that the product model and quantity are consistent with the product model quantity signed in the contract. If there are any omissions, take remedial measures in a timely manner. Customer acceptance personnel confirm the integrity of the packing list information and visually inspect the product appearance quality.

PART 3. Installation and debugging service commitment

1. We will arrange technical personnel within 24 hours after receiving the customer's installation notification.

2. Technicians formulate the equipment installation sequence and installation precautions based on site conditions.

3. When the technicians arrive at the site, they will determine the debugging plan based on the site conditions and guide the customer to make preparations before debugging; if there is a difference between the parameters and the specified values, we promise to find out the reasons as quickly as possible.

PART 4. Service commitment within the warranty period

1. Service specifications: We promise that when service personnel arrive at the site of use, they will speak politely, have a kind attitude, look more, think more, talk less and do more. If the after-sales staff has any of the following circumstances, they can complain:

2. Those in suits and ties who do not speak and have a bad attitude can file a complaint;

3. Those who shirk responsibility can complain based on objective reasons and conditions;

4. Those who have irregular service, rude attitude, or even have disputes with customers can lodge a complaint; complaint hotline: Once it is found that there are after-sales personnel with non-standard services as mentioned above, we will deal with them seriously until the users agree.

PART 5. Quality Handling Commitment

After-sales personnel go to the site to promptly determine the quality reasons and quickly provide solutions to the problems. If they can be handled in time, they will be handled immediately. If they cannot be handled in time, all feasible measures will be taken with the consent of the customer to ensure the operation of the equipment. If any spare parts or equipment need to be replaced, we promise to replace them unconditionally. All spare parts during the warranty period are free of charge.

PART 6. Service commitment after warranty period

1. Free training: User operators can go to the factory to participate in repair and maintenance training.

2. Regular return visits: We will provide users with lifelong full-process tracking services.

3. Supply of vulnerable parts: After the warranty period, only cost fees will be charged for spare parts, and parts will be provided at the best price for a long time.

When users need service support for the equipment they purchased, please call our company:

Mobile: 0086-13325771935

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